This account has been claimed by Viking River Cruises customer service / representatives through our verification process. When we got this schedule yesterday, we asked her ********** if she could rearrange things to take this cruise. He will call us immediately - he said. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. This met the 11/30 deadline for a "risk free guarantee" enabling change of plans up to 24 hours before sailing. Viking Mississippi cancels some cruise passengers four days ahead of Because these problem spots are well known, river cruise lines can find ways to mitigate the issues with savvy itinerary planning. These levels can swing widely both up and down. We called our AAA travel agent and she notified Viking on September 17,2022, we were scheduled to leave on September 22,2022. If the water issues are closer to the beginning or end of an itinerary, cruisers may have to spend a few days in hotels or bussing to destinations rather than sailing there. Viking suggested that I should talk to my travel insurance company to reimburse the cost of additional airfare cost. You will be cruising, you will be enjoying," he said. Telling us that a voucher has no cash value is a shoddy business practice at best. Cruise lines cancel Ukraine and Russia calls - Travel Weekly Check here before booking an award fare. Cruise Line Travel Requirements - Cruises.com Refund on premium air payments that we did not receive in premiumservice. the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you . I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. Call a Viking Expert at 0800 319 66 60 or see your Travel Advisor. BBB Business Profiles generally cover a three-year reporting period. Princess Cruises | Travel Requirements & Safety Protocols. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Couple fights to get full cash refund on $15K Viking River Cruise Viking changed our flight schedule at very short notice. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. (Enrollment required for select benefits.). $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane. On 10/14, we filed a claim with Trip Mate. I appreciate the time. Just return on our river cruise . As a matter of policy, BBB does not endorse any product, service or business. Viking River Cruises: Reviews, Complaints, Customer Claims Disembark on May 1 2023 they required us to pay us in full in August 2022 which we did. The ship can welcome up to 386 passengers, and. The high annual fee is only worth it if youre taking full advantage of the cards benefits. In November ******************************************* She had major surgery December 12th. In Europe, we dont cruise in January, February and into early March because its too cold, he explained. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. It turns out that during the second half of the cruise, we were in a heat wave, experiencing very hot temperatures. It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. Yazmin Hope and Libby Gallagher We are not asking for a refund for the vouchers but to simply have them reissued to be used toward another cruise. Viking Cruise Offers For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. Why all other passages under the same situation had no such problem were not explained by Viking. The typical characteristics of river boats regardless of cruise line are about the same. This site does not include all card companies or credit card offers available in the marketplace. Plus Ups are excluded. Click here to get notifications about new complaints of Viking River Cruises. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. The first thing that I noticed when I boarded is that all river ships are built to similar dimensions. This guarantee is combinable with all other Viking offers available. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. What? We have had to cancel our river cruise because of their ludicrous covid policy. Risk-Free Guarantee - Viking River Cruises We have rescheduled 2x as we refuse to get the Covid vaccine and Viking will not allow boarding if you are not 100% vaccinated. We are unable to meet their requirements and therefore want our funds returned to us. Not impressed and wi never book another trip with this company. River cruise cancellation fears loom as Rhine threatens closure South America & the Chilean Fjords - Viking Cruises Cannot recommend whatsoever - there are better cruise lines who deliver & care about providing a decent level of customer experience - avoid them if you can. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. Not every river cruise line takes the same stance. Learn more. My Trip - Updates on Current Sailings - Viking River Cruises If you want to cancel a cruise right now in October because of low water, I will tell you, Sorry, we dont know if theres low water in October, said Schreiner. I had insurance and filed a claim. Sure we were free but that's no excuse. If water levels fall, riverboats can have trouble sailing all the way to Budapest. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. Viking Mississippi is one of Viking's largest river ships, measuring 450 feet (137 meters) long and weighing approximately 5,000 gross tons. Feb 1, 2023. Trip value now ********** On 12 November 2020 we booked another cruise and added an additional ******** to bring our out of pocket total to ********** All transactions took place before before the rollout of a "vaccine", vaccine cards, a Presidential and CDC mandates. Virgin Voyages. We could not wash, shower, not wash our hands and NOT able to flush toilets! Weve been cruising since March with no issues until August, said Schreiner. Part refund, at least 25%. Not every river cruise line takes the same stance. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Review for Viking Osiris to Middle East Swirling Kilt 2-5 Cruises Age 60s Read More Sail Date: December 2022 Cabin Type: Suite with Veranda Helpful Christmas on the Mississippi Review for. This also had the water turned off and was unable to flush. Find the right card for you. With many Christmas markets closed, river cruise lines cancel sailings Call us at 800-454-0927 to speak to a Cruise Concierge today. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, The best places to see cherry blossoms around the US this spring, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March. 2023-2025 OCEAN CRUISE AND AIR SAVINGS: Offer applies to bookings made from March 1-31, 2023. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. We booked a cruise, paid the full booking amount. The booking # is *******. Pharaohs & Pyramids. The draft is the amount of vessel that is below the water line. What? A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. I told a member of staff about this and was directed to use a toilet on the top deck. They are just taking the thousands of dollars we gave them from us and we are getting nothing in return. By. Should your cruise be canceled, the cruise line will also offer compensation. , I am out the $3500 no matter what) and a friend who will take my place must pay her full share of the room as well! "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. Viking's treatment of it's customers makes no sense.they combined two of my trips (without asking) into one "butterfly trip" which meant when I had to cancel the first, it cancelled the 2nd. They can go up, they can go down, rain can come in.. Claire and Stanley Keyles planned a dream vacation for June 2020. This was a question that I asked myself before booking my Rhine River cruise. From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. Cannot go on a cruise if not jabbed even to countries which have no covid requirements any more. . We booked a January 2021 cruise. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. I asked to speak to a manager and was told by the person I talked to I could not but she would speak with one. More details in attachment. Share. Karin Price Mueller | NJ Advance Media for NJ.com. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Viking Cruises | Cruise Ship List - Delta Skymiles Cruises Seems the generous cancellation risk free ended 30 June and despite booking direct with Viking no mention of the changes was made. Had a planned eastern European river cruise starting mid-October for over a year. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. This happened 52 days before sailing. BBB Business Profiles may not be reproduced for sales or promotional purposes. Viking Cruise recommends that their customers insure their travel & trip with Trip Mate Travel Insurance. We rebooked the trip for 10/12-10/23/22. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. coach. Booking XXXXXXX. It would seem to be a reasonable and simple request. The area is protected and thats where you have the low water issues. We did not see ANY of Spain. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report.