Parents are urged to learn more about the film before taking their children to see it. Last week, I went to make a reservation to see Shazam on the weekend. To receive a refund from Fandango, please contact them at least 2 hours before your movie showtime at 1-866-857-5191 or request a refund through Fandango's customer service form. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. Online orders can be paid with Visa, MasterCard, American Express and Discover. I used Fandango to purchase tix for the new Star Wars movie. I can guarantee you. These websites are not legitimate AMC partners and unfortunately AMC cannot honor confirmation receipts or other purchase evidence from these sites to retrieve tickets for guests. You can receive refunds for tickets up to 60 minutes before the showtime. Promo Code: VDAY23. Click Print Receipt under Orders. Never ever deal with these people. Review Movie Club Credit Activity. Parents are urged to learn more about the film before taking their children to see it. You can also purchase online with Apple Pay, Google Pay, PayPal, and BitPay. In case you need a refund for changed showing dates or canceled shows but are unsure how to do it yourself or don't want to bother arguing with Fandagos Customer Support DoNotPay can help you out. They probably make more money scamming than selling tickets!!! For some reason, it showed 3 Avengers reservations, even though it should only show 2. At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. The only tickets showing on my account history on Fandango are the ones I actually want. Select why you want to continue (Refund or Exchange) Never again. Have a credit on a VIP card but can't use . I was able to make a reservation immediately! Not wanting to waste my spot in line, I paid out of pocket for different seats at the same showing since the website said my AList was already used for that showing, but at the time I figured things were glitchy and didn't think anything of it. There Is Plenty DoNotPay Can Help You With! Kiosk ticket sales are an important service for our guests. How do I use Regal Gift Cards to purchase tickets? *3D Upcharge. View recurring transaction details for previous monthly payments. Sign up for our e-showtimes by clicking on the email icon on our website home page. Contact your local theatre if you have questions regarding any state or local requirements. Find out how we combat fake reviews. 2. To receive a student discount you must currently be a student. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. I can promise you !!! DMCA. Online Refunds: Once the showtime for the ticket has passed, tickets are not refundable. 2023 . Claim your profile to access Trustpilots free business tools and connect with customers. Totally inflexible. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. Gift card orders cannot be delivered to PO Boxes. Being a single person, and actually enjoying going to the movies alone, I happily used my $25.00 (Birthday) Gift Card when I went to see Maverick. What is the purpose of the rating system? They still have not returned our $50.00, sent new redemption certificate or movie credit.They are the worst company. No images. What time does the theatre location open? No, the system is not designed to serve the function of "critic." Eventually, I settled for tickets at a local Regal (only one with IMAX in the area). They probably make more money scamming than selling tickets!!! And I get to pay an extra fee for this hassle? Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. Only to tell me they cant help me & will have to send it to the corporate office. Starting from the Fandangos home page, these are the steps you would need to take: If you want to request a refund via email, here are the steps: Fandango does offer refundsyou can get a refund on your entire order minus the convenience fee the company keeps. Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. If you need to refund your ticket order, please reach out to the box office or contact the theater directly. Unfortunately, Special Engagements carry a pass restriction. How Do I Make a Donation Request? Honestly you can probably buy tickets in person, though thats not ideal with reserved seating you can still get in. The Regal Crown Club FAQ's can be found here. I contact Fandango. Enter your email address and the confirmation number. Please reach out to your local theaterbox office and speak to a Manager prior to the start of the movie so they can change things. You can definitely purchase tickets online! By refunding that ticket you lose the right to accumulate VIP+ points. Press question mark to learn the rest of the keyboard shortcuts. in /nfs/c05/h04/mnt/113983/domains/toragrafix.com/html/wp-content . My eyesight cannot handle 3D screen and I explained to them and they still did not want to refund me or give me credit score. They called me back 3 hours later at 1AM. Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. We charge a nominal fee per ticket in order to maintainthis service for our valued guests. The number you need to dial is the number of the theater you bought tickets for. For example, one theater might receive one film to play, another theater might receive another. I WILL NEVER use fandango moving forward and do not recommend using the whack service when you can just buy direct. However, some discount tickets, like the Silver Experience can be upgraded at the theatre box office for an additional surcharge. You can request this refund, Pricing varies by location. Never ever deal with these people. DO NOT BUY ANYTHING FROM THIS RIPOFF COMPANY. Did not receive the confirmation email until 1 hour . You can receive refunds for tickets up to 60 minutes before the showtime. Refund requests are not accepted after showtime. Since you don't plan to see all 3, maybe go to a theater during a non busy time and ask them to scan your AMC barcode to pull up the reservation and ask how to cancel it. Just ridiculous. Minutes. We also accept Promotional Codes and Gift Cards. I contact AMC. Somehow I was a VIP member and they keep sending $5 coupons for accumulated points. Note: Admission policies may vary by location due to state or local ordinances. Don't waste your money we all work too hard for it. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. No. Signifies that the rating board has concluded that the film rated may contain some adult material. NOTHING. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. The following are considered holidays: New Years Day;Birthday of Martin Luther King, Jr.;President's Day;Memorial Day;Independence Day; Columbus Day; Labor Day;Thanksgiving Day; and Christmas Day. I live in Florida and searched the movie theatre I wanted in palm beach gardens then picked my movie, my time, and my seat and purchased the tickets. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. There's a little square with the broken image icon, and my confirmation number, but no bar code to scan. Paragon follows the MPAA guidelines for rated R movies which states: Select a movie and showtime, and then proceed to purchase the ticket. Completely fraudulent activity. Gift cards with $0 balance will be removed from your wallet on the AMC Theatres website and mobile app to make more room for gift cards with balances. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. On the Confirm Order page, enter the gift card number and 4-digit PIN. An AMC Gift Card cannot be used to purchase another Gift Card (unless prohibited by law). 126. What are the hours at the Chatterbox at Paragon Village? I would suggest you avoid this company. For extenuating circumstances, please consult theatre management. Locations with student pricing available are listed on this page. Unable to make reservations due to Fandango/AMC error. Can I Purchase Tickets atFandango? Why can't I register the gift card I received? Parents should be especially careful about letting their younger children attend. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. You can check your Gift Card balance anytime. Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. Always look for the "No Passes" or "Special Engagement" description next to the film title. This was a horrible experience and customer service was none. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. Ticket Policy | Fandango Try the Fandango FAQ for more information. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. The ORP Directory Lookup is available for validation purposes. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Limited Time Only: Add your photo to a Visa card for free! I can guarantee you. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. A patron desiring to purchase multiple tickets must provide a valid photo I.D. Can I see showtimes for different dates and locations? Regal has taken bold nationwide action in all of it's locations. Can a rating be changed? It's a long and frustrating process. After now losing $30 for no reason, they had the nerve to say thanks for your understanding and I hope you continue to use our service. The Paragon Village 12 no longer has a dress code, as of January 31, 2018. Go to Cinemark :). Your free birthday ticket will be on your accountby midnight on your birthday andexpires 30 days after your birthday. Reverse Phone Lookup - National Phone Number Registry Do it in the middle of the night. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. A month -several emails, 4 phone calls later- still no help! They are a rip off and terrible customer service. And Fandango said their system was showing failed transaction. As it takes up to 72 hours for you to receive a response, you can submit your query via. Military discounts are valid for general admission only, only for tickets purchased at the box office (not valid online). I have always heard of and saw the commercial Ads about Fandango, but never used it until last summer. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. Their gluten free statement is as follows: Even though, to the best of our knowledge, Glutens are not present, we have not analyzed for the actual presence of gluten. Is Your Popcorn Gluten Free? Yes, it does. We are not unfamiliar w/ the use of a computer. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. How do I redeem colored passes, loyaltyfree tickets and concession rewards? Warning: "continue" targeting switch is equivalent to "break".Did you mean to use "continue 2"? Oct 28, 2015. Use the, You can definitely purchase tickets online! It usually takes about 72 hours for the Customer Support team to respond to your query. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. Those work just as well on a phone as they do on a piece of paper. Signifies that the film rated may be inappropriate for pre-teens. Please ensure that your email is correct- and by midnight on the day of your birthday, you will receive an email notifying you that your free ticket has been added to your account. If your showtime has not passed, you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your gift card or credit card. I sought out a place to post a review and realized how awful their customer service is and how many people have had issues! If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866)857-5191 and they can help resolve your issue. What are the theaters' admittance procedures? I was about to purchase when the screen went blank. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. Some types of passes cannot be used for newly released films. Regal Entertainment Group theatres have specific ticket pricing based on market or territory. When I click on the link, the webpage comes up only as text. For a better experience, please enable JavaScript in your browser before proceeding. I have reached out to customer service multiple times with no response. Please call theatre for any local restrictions. . As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. Our "bookings" (contract with film companies) are for one week only. Visit your local theatre the find out details on matinee hours. Penny Lanes Bowl & Games Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. This company needs to be shut down, so many horrible reviews and nothing is being done to protect the consumer. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. Cards purchased at any AMC theatre may be loaded with any whole dollar amount between $5 and $100. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. Please notify your group sales team member if you do plan on bringing in a cake for your event. I am VERY UNHAPPY. At least I cancelled the payment on my credit card but unfortunately I am still ripped off because I dealt with this awful companyno wonder they have such long hold times. Sorry, no bartering. Yes! We are phasing outour cards and moving to a virtual rewards program so it is unncessary for you to have a card. So, don't be shy with them at the box office. NC-17 -- No One 17 and Under Admitted. Anyone can write a Trustpilot review. JavaScript is disabled. What Do I Need to Pick Up My Tickets? When there's a problem, there's absolutely no support. Would give zero stars if I could. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. Please see the official rules below. What is theDiamond Rewards Loyalty Program? Enter the payment details you used for paying for the tickets, Choose whether you would like to send the demand letter yourself or have DoNotPay do it for you. Precious metals are still not accepted. Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. Security issues have become a daily part of our lives in America. How are state attorney generals everywhere not investigating this company?? So they printed and refunded. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. The ultimate first world problem! Do the ratings indicate if a movie is good or bad? Card would not work. I used Fandango to purchase tix for the new Star Wars movie. You can also retrieve tickets at the box office or automated box officewith the credit card you used to make the purchase onlineoryour confirmation number (see question below regarding retrieving confirmation). Please check your local theater under the Ticket Pricing tab. Refundsare not available after the booking showtime. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please note: tickets or receipts may not be printed from our app. They tell me it isn't their issue and to contact AMC. You will need your charity's Tax ID number in order to complete the form. Please contact our National Sales department at 800-AMC-4TIX (800-262-4849) or visit our online ordering portal. This discount is available to those who present proper identification at the box office (and their immediate family members who also have proper ID). G - General Audiences-- All ages admitted. Children under 2 who do not require a seat are free. Gift cards can be purchased at all or our theater locations or online byclicking here. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. Do not waste your time purchasing from Fandango. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. The only way I could get a credit was if I joined their VIP program. I tried 4 times prior to the expiration date to no avail. No images. . SCAM LIKE: Attempted to use the fandango site. Please see one of our theatre managers if you have any questions regarding 3-D films.