That has happened to me. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. thanks to all for your help. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. I can send to any other email address OK.We'll move all . Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. 4) Request return shipping label credit as buyer made false claim. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? What's the tracking number? So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. I stopped shipping to Canada because of customs problems. As you sent it recorded delivery I am assuming it had some value to it. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. Visit the nearest USPS location and fill out a request form. How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read ) I get an email from the buyer asking where I sent it, oh that is wrong, send it here. I had a customer contacted me that the item was damaged in transit. Always think like a big retailer. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. Need advice, accidentally sent wrong item to buyers : r/vinted - reddit A little detective work might find the answer. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. I'll have to ask her what she sees different because I know it's the same. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. 26-05-2020 There are two occasions in the tracking updates that says it was rerouted due to processing error. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. Press question mark to learn the rest of the keyboard shortcuts. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. 09-10-2020 Never saw it in my life. I've never owned/sold a necklace like that. You can request that the buyer send the item back to you immediately. If they bring eBay into this, do I stand any chance at all? Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. I did all of this. . eBay somehow refunded the buyer automatically when the return was delivered. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense Ebay claimed that the item was in "different condition". After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. Aamzon advised we can do what we want. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. I have sent the item you ordered to the address on file with ebay. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. Press question mark to learn the rest of the keyboard shortcuts. I have no idea how to get on the phone with a live human being? Just trying to understand. Am I going to be screwed out of $55? You have to make them paying you off a better deal than the hassle you will continue causing for them. It should not have. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. 09-10-2020 I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. 26-05-2020 Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. It sucks. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. If the package was mixed up by GSP, then they should handle it. Its ok but I like the darker one you had in your listing. The buyer confused me with another seller. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. Disputes about the quality of the item are not billing errors. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. Select Order Not as Described. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. It's tough dealing with customer service when they're all Filipinos who don't understand or care. How to handle a return request as a seller | eBay Sucks!! Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Did you try talking with the buyer? bearbrickStarry Sky Qianqiu Gold Powder Violent Bear Bearbrick An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. I swear. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? Learn the fundamental steps for running an eBay business. Either way eBay will make sure the buyer gets their money back right or wrong. 26-05-2020 Luckily I was able to contact the Global center and stop the item from shipping to the buyer. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. Do you have the number? As its a scam, you will never see your money or your items again. This topic was automatically closed 180 days after the last reply. Law Regarding Receiving a Shipment That Was Not Ordered If you've changed your mind about the item, check with the seller to see if they'll accept your return. This is what it takes to get ebay to appeal a return in your favor. Save the case number that the USPS gives you. Solved: Buyer claims an authentic item fake - PayPal Community Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. It WAS new in the box. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. I really feel like I am not getting any protection from scammer buyers on eBay. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. In this scam, the buyer then accuses you of sending a damaged item. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Stockholm syndrome - Wikipedia So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). If he ghosts you, you scared off a scammer. There is so much scamming going on Ebay, Sellers dont have a chance. @deala0621:There's no point in contacting Canada Post, or USPS. It will make it much more challenging. I don't like this version and His failure to reply to me or send pictures until after Case was decided on his favor was strange. If not, fuck them and continue onto arbitration per their terms and conditions. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Phone eBay and they said I should have tried harder. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. I manufacture them myself and sell for only one price. The Fragile stickers could have been added at the GSP. At first, it might seem foolish to pass up a generous offer, but often its a trap. Create an account to follow your favorite communities and start taking part in conversations. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Usually it will say the name on the package signs for it even if the signature is someone else. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. I asked Ron, who was by far the best rep I dealt with, what a seller had to do to prove to ebay that a buyer has sent a different item than what was sold. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. Help for buyers and sellers. Ebay always takes out the fees and send the remaining money to the Bank on file. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. You purchased a specific quantity of an item, but received the wrong amount. So we repaired and return an annoyed customer but couldnt do anything about it. Did you include the reference number on the label? Refunds and Returns - Mercari: Your Marketplace eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. I suspect someone may have been tampering with mail and package in the delivery system. 06:46 AM. Our app will file a claim in your stead, saving you time and a potential headache. I sold 4 of the same items. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. The item is missing parts or features, and this was not disclosed. Buyers abusing "not as described" to force refund - PayPal Community Supervisor told me to hold up on Police report and wait for UPS to step in. They needed his phone number but I did not have it. A neighbor may have picked it up, so it is worth asking around before you contact USPS. 2. Privacy Policy. Copyright 1995-2023 eBay Inc. All Rights Reserved. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. 04:18 PM We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. What would you do? Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. He immediately cancels the order and requests a refund. I guess it depends on whether the item they are sending back is worth paying the shipping on. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Anytime I can create with the Stardream line, I jump at the . on Listen to this weeks podcast to hear sourcing methods from a seller! Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. I sent a seller an offer on an item and she accepted. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Answer (1 of 4): Hi. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. Ebay going to shit with scammers abusing the money back guarantee. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). eBay will not assist with a transaction that occurred beyond its purview. If they do then you have to either refund or call eBay and try to make your case. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Made sure we sent all images to amazon as it was within 30 days of purchase. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. . MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well Most of them are happy new year banners being returned in Febuary. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. Then maybe they won't send it back and you won't have to refund. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. Does it look like your packaging, apart from the labels and the stickers? - edited The item ordered was a coil of hook & loop tape. Thank you sooo much for putting your story on here. Defective Item return that is not defective HELP Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. 01:30 PM. Or is it possible it was mixed up with a different package? He sent photo of item receivedit is not the item i sent. The buyer pays quickly, and you send the item without concern. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. The one I received is as per the photo. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. Do I have to go ahead and refund no matter the circumstance? Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. But obviously I cant prove that. Buyer wants to return, says i sent wrong item : r/Ebay Exchanges and Replacements - Amazon Customer Service Buyer returned a different item, this is what it took to get ebay to .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de The other thing that is suspect is their account was created the day they ordered the item. So eBay took the loss when they refunded me. If you play nice, they will just tell you that it's too bad and part of business. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. shot goods Gilas Pilipinas Full Sublimation Jersey Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? I sold 4 of the same items. Thanks for the policy violation on your part eBay. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. Fabric: Polydex. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800.